Support

How can we help you?

We support customers with the same care we put into the platform itself. Pick the channel that fits — or send us a message directly.

Ways to get help

Best for account questions, billing, or anything that's not blocking your workday. Typical response within 1 business day.

Looking for a tier upgrade, custom plan, or a strategic partnership conversation? Our team can help.

Prefer to see the platform in action with a real person? Book a 30-minute walkthrough mapped to your needs.

Self-serve guides on the framework, the platform, and common workflows — bookmarkable and updated regularly.

How do I reset my password?
Visit app.businesspercentage.com and click 'Forgot password' on the sign-in screen. You'll get a reset link by email within a minute. If it doesn't arrive, check spam, then email support.
Can I change my plan or billing cycle?
Yes — admins can switch between Startup, Growth, and Enterprise tiers from the workspace settings. For annual billing or custom invoicing, contact our team.
Is my data secure?
Yes. We're ISO 27001 and SOC 2 certified, all data is encrypted in transit and at rest, and access controls are workspace-scoped. Full security details available on request.
Do you support Arabic?
The platform is fully bilingual — every screen, report, and AI feature works in Arabic and English. Switch languages from your profile settings.
What if I'm stuck on a strategic question, not a technical one?
That's what advisory hours are for. Customers on Growth and Enterprise plans can book sessions with our consulting team to work through real strategic challenges.

Still have a question?

Tell us what's going on — we'll route it to the right person.